Where can I find receipts for my purchases?

If you have any issues with a purchase, a support agent will most likely need a receipt from you in order to check it. More precisely, a screenshot of the receipt.

Your screenshot should contain:

• Transaction ID/Order Number
• Purchase date
• Lot name
• Lot price

Receipts are usually sent to your email within 24 hours from the moment of your purchase.
Here's how you can find them:

Website/Android APK

Epoch

It should look like this:
​​

If you don't have a receipt from Epoch, please contact Epoch Support Service (https://epoch.com/en/billing_support/contact) in order to restore the receipt for your purchase and get back to us! 

SegPay

It should look like this:

If you lack a receipt from SegPay, contact their support service (https://cs.segpay.com/) to retrieve it and inform us.

HooliPay/Xpate

We will need a receipt from the bank or PayPal. You can find it in your banking app, on the website, or in an email (if the purchase was made via PayPal).

Steam

It should be sent to the email you used to register on Steam or you could find it this way: The top right corner of Steam "Your name: balance" -> Account details -> View purchase history -> Find the receipt

It should look something like this:

Nutaku

It is usually sent to the email you use with Nutaku and looks something like this:

EROLABS

You can find it on https://www.ero-labs.com/profile-pay-record.html, in your Account page -> History -> Purchase History.