I am unable to make a purchase

If your purchase was unsuccessful, and you received an error in the process, perform the following troubleshooting steps:

1. Check if your payment methods are working correctly, e.g. make sure your credit card is not expired and that the funds are sufficient.
2. Try using a different network connection. 
3. Restart the game. If the payment system is not initialized properly, a simple restart may solve the issue.
4. Restart your device.

If the above instructions did not help you, perhaps you should consider the features of the payment system you use and if necessary, contact their support services. Their expertise may be able to pinpoint a solution that addresses your specific needs.

Website/Android APK

Epoch

In case any of the payment methods didn't work on the Epoch website, or you experienced other payment-related issues, please contact Epoch support.

SegPay

If payment methods on the SegPay website fail or other payment issues arise, contact SegPay support. 

HooliPay/Xpate

Please contact in-game support service, and we'll look into your issue.

Nutaku

If you play on the Nutaku platform, your in-game purchases go through the Nutaku Gold payment system.
Please, contact Nutaku support in order to check your account and payment methods for any issues.

Steam

Make sure the Steam Overlay is enabled in the Steam settings both in Steam and per-game settings:

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After that, please, try performing the purchase again.
In case the above instructions do not help you, please contact Steam support.

EROLABS

In-game purchases on the EROLABS platform are processed through the ECoins payment system.
If you have any questions or problems with payments on the EROLABS platform, we recommend that you contact the support service directly.

If all of the above didn't help, please contact in-game support service, and we'll look into your issue. Make sure to include the following information in your support ticket:
- Description of actions which lead to the error occurrence
- Screenshots of errors which you face while trying to make a purchase
- Whether the funds were debited from your bank account.